RESERVATIONS AND PAYMENT
Reservations are recommended to guarantee availability and are made on a first come first served basis, a quote is not a reservation and does not guarantee availability. A credit card is required to make a reservation. A 50% of total rental deposit is required to reserve all rentals; this deposit is non-refundable. The balance is due prior to the delivery date and is charged to the credit card provided, or other form of approved payment. Upon pick-up once all rentals are checked over and final invoice is issued. Acceptable forms of payment include Visa, Master Card, cheque and email transfer. Please note there is 3% surcharge on all payments made with credit cards.
Most rates are shown as a one day charge. This includes one day for delivery and installation, one day use, and one day for take-down and pick up. If you require your tent rental for extended times, please contact our office for availability and rates. All rental charges are for time out, whether used or not.
HOW ARE TENTS SECURED?
All tents need to be secured. Tent rentals will be installed with standard staking on Grass, Gravel or Dirt. The customer must ensure that the ground where the tent is to be installed is clear of any underground services. This includes: Natural Gas, Sprinklers, Power and Water Mains. We offer additional options for securing tents if staking is not an option. Please speak to your representative for additional costs.
DELIVERY AND PICK-UP
Deliveries are a door to door service and include installation of the tent(s), tent accessories, flooring, staging and Pick-up include take down of the tent(s), tent accessories, flooring, staging; Pop Up Tent setup is not included. Deliveries are made between 8:00am and 5:00pm seven days a week. We ask for a 6-hour window for drop off and pick up times. If you require a specific time or after hours delivery or pick up an additional fee will be charged.
DOES THE CREW SETUP AND TAKEDOWN TABLES AND CHAIRS?
Not without pre-booking. This service requires pre-booking and a floor plan. Please ask your representative about our Event Support and Setup & Takedown Services.
WHEN DO I NEED TO HAVE MY FINAL NUMBERS BY?
Large changes can be made up to 30 days prior, and smaller changes will be accommodated up until 7 days before your scheduled delivery. All changes are dependent on inventory availability.
CANCELLATION AND CHANGES
If you cancel your reservation you will lose any deposit you have paid. If you cancel the reservation within 30 days of the delivery date, the outstanding balance will remain due and will be charged to the credit card on file. If additional items are requested and are available, Pacific Coast Tents will provide you with a revised fee. If your Reservation has been paid in full, no refunds will be made for removing items.
LARGE CHANGES CAN BE MADE UP TO 30 DAYS PRIOR, AND SMALLER CHANGES WILL BE ACCOMMODATED UP UNTIL 7 DAYS BEFORE YOUR SCHEDULED DELIVERY. YOU MAY CANCEL YOUR ORDER BY PROVIDING WRITTEN NOTICE AT LEAST THIRTY (30) DAYS PRIOR TO THE SCHEDULED DELIVERY DATE. ALL PAYMENTS MADE PRIOR TO THE TERMINATION DATE ARE NON-REFUNDABLE.