Reservations and Payment
Reservations are recommended to guarantee availability and are made on a first come first served basis, a quote is not a reservation and does not guarantee availability. A credit card is required to make a reservation. A 50% of total rental deposit is required to reserve all rentals; this deposit is non-refundable. The balance is due prior to the delivery date and is charged to the credit card provided, or other form of approved payment. Upon pick-up once all rentals are checked over and final invoice is issued. Acceptable forms of payment include Visa, Master Card, cheque and email transfer. Please note there is 3% surcharge on all payments made with credit cards.
How are tents secured?
All tents need to be secured. Tent rentals will be installed with standard staking on Grass, Gravel or Dirt. The customer must ensure that the ground where the tent is to be installed is clear of any underground services. This includes: Natural Gas, Sprinklers, Power and Water Mains. We offer additional options for securing tents if staking is not an option. Please speak to your representative for additional costs.
Delivery and Pick-up
Does the crew setup and takedown tables and chairs?
Not without pre-booking. This service requires pre-booking and a floor plan. Please ask your representative about our Event Support and Setup & Takedown Services.