FAQ’S

Reservations and Payment

Reservations are recommended to guarantee availability and are made on a first come first served basis, a quote is not a reservation and does not guarantee availability. A credit card is required to make a reservation. A 50% of total rental deposit is required to reserve all rentals; this deposit is non-refundable. The balance is due prior to the delivery date and is charged to the credit card provided, or other form of approved payment. Upon pick-up once all rentals are checked over and final invoice is issued. Acceptable forms of payment include Visa, Master Card, cheque and cash. Please note there is 3% surcharge on all payments made with credit card payments over $2,500.00.

Rental Period

Most rates are shown as a one day charge. This includes one day for delivery and installation, one day use, and one day for take-down and pick up. If you require your tent rental for extended times, please contact our office for availability and rates. All rental charges are for time out, whether used or not.

How are tents secured?

All tents need to be secured. Tent rentals include standard staking on Grass, Gravel or Dirt. The customer must ensure that the ground where the tent is to be installed is clear of any underground services. This includes: Natural Gas, Sprinklers, Power and Water Mains. We offer additional options for securing tents if staking is not an option. Please speak to your representative for additional costs.

Delivery and Pick-up

Deliveries are a door to door service and include installation of the tent(s), tent accessories, flooring, staging and Pick-up include take down of the tent(s), tent accessories, flooring, staging; Pop Up Tent setup is not included. Deliveries are made between 8:00am and 5:00pm seven days a week. We ask for a 6-hour window for drop off and pick up times. If you require a specific time or after hours delivery or pick up an additional fee will be charged.

Does the crew setup and takedown tables and chairs?

Not without pre-booking. Setup and take down is available at a cost of $2.00/Chair and $4.00/Table. This service requires pre-booking. Please ask your representative about our Event Support and Setup & Takedown Services.

When do I need to have my final numbers by?

14 days prior to your delivery date. Any reductions or cancellations made within 14 days will be subject to a cancellation fee. This policy helps us to ensure that your order is packed as accurately as possible.

Cancellation and Changes

If you cancel your reservation you will lose any deposit you have paid. Reductions or cancellations made within 14 days of your delivery date will be subject to a fee of 50% of the total rental rate of the cancelled item(s) plus taxes. Any items cancelled within 3 days of the delivery date will be charged at full rental rate plus taxes. We ask for all final additions to a reservation to be called in 3 days prior to delivery. All efforts will be made to accommodate all additions but we cannot guarantee availability.